CYREN has an updated installation that fixes this issue and the steps below explain how to replace those files:
NOTE: It is recommended that you only apply this fix on IMail version 12.5 or newer.
- In order for this operation to work you must stop the following services.
- SMTP
- Queue Manager
- CYREN IP Reputation
- CYREN AntiSpam
- Once completed, extract the files on the server.
- After that is complete you will need to browse to the IMail top directory and rename the following files.
- aivse000.dll to aivse000.old
- ctasd.exe to ctasd.old
- ctasd.conf to ctasd.conf.old
- Take the files you extracted earlier and place into the same directory. This should be the IMail top directory.
- Once you have replaced the files in the IMail top directory browse to the WebDir\WebClient V2\Bin folder.
- When all of the steps are complete you may now restart all the services that you stopped previously.