Products: Ipswitch Instant Messaging, IMail Server Premium, IMail Server

IM service will not start during upgrade

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During the 12.5 installation I get an error the following error: "1920 the IM Service isn't able to start possibly due to a permissions issue". How can I correct this problem?
To resolve this error perform the following steps:
  1. Open a command prompt and navigate to your IM Server directory which resides beneath the IMail top directory.
  2. While in this directory enter "IMServer.exe -service" and click enter, this will add the service again and allow it to start properly the next time.
  3. If you haven't cancelled the install you will be able to click retry to finish the installation.

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