How do I report false negatives and positives to Commtouch to ensure that the messages are properly handled in the future?

IMail Premium v12 and Newer

Starting with IMail Premium version 12, the end user can report antispam false positives/negatives from within web messaging.  Use the following steps to perform this action:
 

1. Log in to webmail and navigate to the mail folder containing the messages to be reported.
2. Select one or more messages from the message list. If selecting more than one message you cannot select false positives and false negatives at the same time.
3. From the "Mail Actions" menu, select either "Report As Spam" or "Report As NOT Spam" based on the type of messages selected in step 2.

IMail Premuim/Plus v11.5 and Older

If you are running an IMail Premium/Plus version prior to version 12, or prefer to report messages manually, please use the steps provided below:

Reporting False Positives (Legitimate mail that was flagged as spam):

1. Submissions must contain the Commtouch RefID from the header of the message. You can forward the original message as an attachment(RefID header line included) or retrieve the RefID and put it in the body of your submission. It is ok to send more than one RefID per message. Here is an example of the header line:
X-CTCH-RefID: str=0001.0A010208.492285A9.0064,ss=4,pt=62280,fgs=12

2. Send the message to reportfp@blockspam.biz with the following subject line:
[FP Report][Ipswitch][Date]

NOTE: Only the Date block should be modified. Ex: [FP Report][Ipswitch][mm/dd/yyyy] 

    Note: This process is only intended for messages that were improperly flagged by Commtouch Premium Antispam. If the message was flagged by other IMail spam filters you must manually adjust the filter to prevent further false positives.

Reporting False Negatives (Spam mail that was not flagged):

1. Obtain the message as it was originally received.

2. Send the message as an attachment to reportfn@blockspam.biz with the following subject line:
[FN Report][Ipswitch][Date]

NOTE: Only the Date block should be modified. Ex: [FN Report][Ipswitch][mm/dd/yyyy] 

**This processing happens automatically and you will not receive a response to either type of submission.