Products: Ipswitch Instant Messaging, Mail Archiva, IMail Server Premium, IMail Server, IMail Server Plus

What is a service agreement?

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Information

 
Description

What is included with the purchase of a service agreement?

Solution

An Ipswitch Service Agreement provides you with:

Unlimited live technical support via phone and e-mail:

Telephone: U.S. 706-312-3550
Email: Please click here to submit your inquiry.
Hours of operation [closed on US Holidays]
Mondays, Wednesdays, Thursdays and Fridays: 9am - 6pm EST
Tuesdays: 10:30 am - 6pm
Please note: You must register your software to receive support. If your product is not registered please click here to register your product.
Call Technical Support for information on after hours Upgrade/Install support.

Software Updates and Upgrades: Bug fixes, performance improvements, new features and update/upgrade releases are included for the support period.

Terms of coverage

Supported versions: Only the current version and one previous version and their associated add-ons (within 90 days of the release of the current version) are supported.
Term: Service is provided for one year from your date of purchase.
Scope: Technical support is limited to the reporting, correction of product defects, installation and configuration assistance.
Updates & Upgrades: All updates & upgrades (bug fixes, maintenance releases, and new feature versions) are included; any optional plug-ins, add-ons, and new product offerings are not included with this Agreement.
Non-transferable: This Service Agreement cannot be transferred or assigned. It only applies to the specific covered product(s) duly licensed from Ipswitch or an authorized Ipswitch reseller.
Third party products: This Service Agreement does not cover third party applications, hardware, or use of Ipswitch software in unsupported environments.
Limitation of liability: Ipswitch's cumulative liability to you or any other party for any loss or damages resulting from any claims, demands or actions arising out of or relating to this Agreement shall not exceed the amount paid to Ipswitch for this Service Agreement.

Version8.2x; 2006.0x; 2006.1; 2006.2x; 10; 10.01
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